Discover SG Partners latest blog articles. Learn from a wide range of topics including sales, leadership, emotional intelligence and sales team recruitment. The best information you'll read today.
Maybe my voice changed.
Have a listen and ask yourself a couple of questions
Does the content make sense?
Do I enjoy the way the content is shared?
Is one of the speaker Michael and if not, what’s going on here?
Have a listen and let me know what you think happened here
Your ability to make effective decisions will not impact your success but those around/who rely on these decisions - are you aware of what maybe impacting your decision making?
Read MoreYour ability to make effective decisions will not impact your success but those around/who rely on these decisions - are you aware of what maybe impacting your decision making?
Read MoreWhat is a great sales leader? Most leaders have not met one. Most sales people have not experienced one. Most sales leader are not one.
Read MoreDo your people really understand you? Understand where you want to go and how you will get there with their help?
Do you really have alignment to your goals/ambitions? How would you know?
Recently I have been assisting a client with their growth ambitions.
We teased out what these were in a strategy session with the leadership team. We articulated the gaps to achieve the said ambitions of the owner.
Now how are we going to work on the gaps. 3 projects were identified.
One of those being a growth culture.
Starts with alignment.
We have been working on 3 guiding principles for the business and the appropriate above and below the line behaviours. When each one was created by the leadership team they then needed to engage their various team members to get their buy in - this has gone very well.
The leadership team thought this was all done - no no no. This is a continual engagement I explained. How are you going to weave this into everyday communication within your team? How is this going to become part of your company language?
It's always risky to oversimplify something as complex as sales management. On the other hand, it can be a great way to cut through and achieve meaningful self-awareness.
Read MoreIt's always risky to oversimplify something as complex as sales management. On the other hand, it can be a great way to cut through and achieve meaningful self-awareness.
Read MoreWhy your best sales people maybe leaving you
I have been recruiting for clients sales team members for 13 years or more and there is the one constant I see and hear from great candidates.
As an employer you have a belief why your employees leave. In this post I share what the constants are
Read MoreUltimately there is a consistent list of traits. I would like to discuss one of those.
It's amazing over the years with the engagements I have had with business leaders how this one trait can make, or break an organisation’s forward momentum.
As a leader are you responsible for making all the decisions? - heck no. Yes, you are ultimately responsible for the decision made with your company, yet not responsible for making all of them. In fact, a great leader is the “Custodian of Decision Making”.
As the custodian, what are the guidelines/practices you set your people up with, so they are capable or making consistently great decisions?
So, the challenge for the growth of the organisation is for the leader to understand they are not required to make all the decision (control freaks out there - you are the problem).
The other challenge is having people around you who can make decisions.
There are those amongst us that struggle making decisions, they have a framework that delays them, and they are unconscious about their biases.
Get your leaders together and discuss decision making - their own way of making decisions - get them to be self-aware.
Get your leaders to tease out the guidelines and best practice for making timely decisions.
Have an authority matrix around decisions making.
Go forward and support your leadership team in making great decisions.
Here are some examples of what I come across that has led me to this conclusion.
Conversation with Sales Manager A
“My sales person working reomotely will not sell our consumable range – they just focus on our high end engineering solutions. – I want you to train them”
“Why do you think they are not selling the consumable range?” I asked
“I don’t know, I have instructed him to do so.”
“Is he achieving his sales revenue targets?” I asked
“Yes” he replied
“So what is the problem – as far as the sales person is concerned he is doing his job for the company. Were the targets specified to include the behaviour you were seeking?” I asked
“No. I have had a performance review and still not change.”
“Train them on what please?” I asked. (I knew what/who was the problem here)
Conversation with Sales Manager B
“I want you to train my team – there are veterans and newbies” asked Sales Manager
“What would you like to change within your team?” I asked
Mmm both these examples show a lack of sales leadership.
So what should a sales leader do to create a high performance team?
Once this is established the sales leader needs to help their salespeople understand the company’s sales strategy, and to align their personal strategy with it so that they feel ownership and responsibility to it. These nine open-ended questions can help.
What excites you about the sales strategy and why?
What is not that exciting and why?
What will success look like for you and the company?
What is the main outcome you would like to achieve?
How will you know you’ve reached that outcome?
What will need to happen before…?
What stands in the way of…?
Which clients will provide the bulk of your sales and what will you need to do to ensure this happens?
What is your win/loss ratio?
What is the average order value
Considering the gap between what your current clients will bring in and your sales target, what new clients will you need to prospect?
So if you take your average order value. Your win/loss ratio – how many orders will you need and then how many new clients will you need
Now we know the focus, we now need to focus on the activities to get there
Here are some questions to assist
So you need this many new clients, what will you need to do to get to them?
How many calls will you need to make to lock in a meeting – virtual or f2f?
Is there any other activities you could do to create opportunities to meet the ideal client?
Which activity do you find the easiest and the hardest?
Which activity will yield the best outcomes?
What do you need to focus on to ensure the existing revenue continues?
What do you need to do to ensure this happens?
What others products/services could we position with them?
What is need to do this?
Who else do you need to have a relationship with?
How can you reach the people you want/need to talk to?
Who would you really like to have on your side?
How can you get them on your side?
What type of relationship will you want and what is required to obtain this?
Are you the trusted advisor? How would you know this?
What do you need to do to be the trusted advisor?
Why should they even care about this?
What would cause them to do nothing?
How strong is the incumbent?
What are the red flags?
So we have established the strategy and plan, we have discussed the leading indicators of activities for success now lets improve their effectiveness as the activities. Yes there is a need to train and mentor. Most importantly sustainable change comes form coaching.
Life for a sales leader is a lot easier if they new exactly what the mind and skill set gaps were – this is where a sales team evaluation comes into play – an objective evaluation.
We utilised a specifically and scientifically made product for this – check this out. Why fumble around when you can have specific data on what your sales people need.
Here are some open-ended questions for skills and attitude coaching
Building skills and improving team attitudes is an important aspect of sales leadership coaching. These questions can help.
Would your clients pay to access your knowledge? Why or why not? And what knowledge is important to them?
What value you do you bring to a prospect’s business?
What does the conversation sound like?
What skills do you need in order to achieve…?
What knowledge do you need in order to achieve…?
What will make you go the extra mile to achieve…?
What could you be doing differently to be more effective?
What would you like to do more or less of? Why?
Are you missing any skills or resources in order to move toward your next goal?
How did your competition outsmart you in the last deal you lost? How can you prevent that this time?
When coaching salespeople, sometimes problem areas can be addressed by understanding what levels of change would improve performance, and then asking open-ended questions about that level. Here are some examples of questions that can help salespeople identify their challenges.
Could there be anything getting in the way of you doing what you need to improve to be more effective?
Is there anything missing in your work environment that would help you perform better?
What aspects of the work environment are holding you back?
What actions can you take to improve this part of your performance?
Are there actions that you should be engaging in more often?
What are you doing that may be holding you back?
What do you need to believe about yourself in order to make progress toward your goals?
Were you told things in your childhood that you still believe that perhaps aren’t true?
What harmful beliefs about yourself may be holding you back?
Let’s just say you have the team focussed on the right things – strategy and plan. Let’s just say they know what activities they need to do to obtain the results. Add your mentoring and coaching to improve their effectiveness at those activities. So what now? We need to measure and monitor.
Part of a sales leadership focus needs to be is holding the team accountable.
Whilst we can look at the standard sales kpi’s here is a thought. Why not get them involved in creating their own KPi’s. If there are part of them then there is a greater possibility they have bought into them and will hold themselves accountable – which is a even better experience for all.
Ask them these questions: -
What would you like to be accountable for and why?
How will those kpis get the results?
What should happen if those kpi’s don’t deliver the results?
What should happen if you do not meet your kpi’s?
Pipeline coaching helps salespeople become clear about the actual state of their pipeline, and develop strategies for improving it.
Here are some questions that can help.
Are you happy with its size and health?
What does the health of a pipeline mean to you?
How would you like it to be different?
Are there any opportunities in your pipeline that aren’t as promising as you originally thought?
What has to happen to put more opportunities in the pipeline?
What are you assuming here? Could another assumption be true?
What happens if this large deal goes silent?
When should we meet to look at your progress on this?
If we look at your win rate, deal size, and sales cycle, what can you do to improve?
Which stage of the pipeline is the hardest one to move through?
There is so much more, this is a great start.
Many years ago we would be about to conduct a sales training workshop, when we got feedback that some of the participants may not change, and therefore would just go through the motions of participating.
This is not new.
Many training workshops have been held, on many subjects, and yet some participants revert back to what they have always done, its unfortunately common.
What this does is keep us focused on ensuring people are having a great experience and receive ‘aha’ moments – and I mean plural moments.
We have consistently structured our workshops around personalisation – around the organisations go-to market strategy, their products/services, their marketplace and especially their people attending.
I already knew that during a previous workshop one participant left after the first day lunch – refusing to come back. Knowing this, I played on him – as an example to others.
He came back after our lunch break – yeah, we had a win. I focused very hard on engaging with everyone there – assisting them in understanding mindset blockages they were having and the benefits of re-framing.
Some of the attendees has been in sales for 30 years – I was going to have to provide some personalisation to get them to buy in. The feedback forms confirmed I had been successful.
At the end of the first day, one of those participants who indicated they would not change said to me, “Michael, this is the very first time any organisation has invested in me, thank you”. That person is now a very successful sales manager (who I have since coached) and he sends his people to our Super Sales Clinics whenever he can – because We Give a Shift.
Empathy is one of the key components that make up emotional intelligence. It is the ability to identify emotions and share perspectives with other people (MindTools).
Watch Brené Brown talk more on Empathy:
Showing empathy is just as an important skill in a professional context as it is in personal situations. It will assist you to develop trust, approachability and to connect with others easier.
To be truly empathetic you must actively think beyond yourself. While empathy training may teach you how to slow down and actively listen before responding, it is not going to work unless you are willing to change.
It takes a certain level of vulnerability to be able to empathise with someone and what they appear to be going through.
“I think we all have empathy. We may not have enough courage to display it.”
While empathy is something that may well be hardwired into the brain, some people are more naturally empathetic than others.
It is one thing to recognise what another person is feeling, but another entirely to understand why they are feeling a particular way and what can be said or done to help them.
As a leader, it is important people feel listened to, valued, and visible to have an engaged workforce. There is a strong relationship between emotional intelligence, leadership, and sales effectiveness.
This is where SG Partners comes in. We recognise that one area of your emotional intelligence impacts others, and you may not always be aware of this yourself. We help our many clients identify these gaps and blind spots, so you know what needs improvement.
“Leadership is about empathy. It is about having the ability to relate to and connect with people for the purpose of inspiring and empowering their lives.”
Decision making matters when it comes to team development and performance. SG Partners helps leaders improve their emotional intelligence. Read this to find out more.
Read MoreFor instance, when it comes to emails:
Open rates increase after 12 p.m. most days, with the most active period being between 2 p.m. and 5 p.m. (Mail Chimp)
Tuesday emails have the highest open rate compared to other weekdays. (Experian)
33% of email recipients open emails based on subject line alone. (Convince and Convert)
So, are your salespeople really thinking about when they send their emails and what the subject lines are all about? And what about the body of the email - are they consciously thinking about the type of person who is receiving their emails and what they would want to read and how they will be reading the email?
So many people send emails when they should be ringing. So many people send emails because it makes themselves feel good because they can tick an activity off their to do list.
So many people use the wrong tonality in their emails, the wrong perspectives and are not thinking enough about the recipient.
For instance, when it comes to voicemail:
The average voicemail response rate is 4.8%. (InsideSales)
The optimal voicemail message is between 8 and 14 seconds. (The Sales Hunter)
80% of calls go to voicemail, and 90% of first-time voicemails are never returned. (RingLead)
What message are they leaving, is it engaging enough to warrant someone calling them back. Are they coming across as a salesperson or as an interesting person? Are they coming across as a problem solver?
On the phone,
tone is 86% of our communication. (ContactPoint)
words we use are only 14% of our communication. (ContactPoint)
the best times to call are Wednesdays and Thursdays from 6:45 to 9 a.m. and 4 to 6 p.m. (RingDNA)
80% of sales require 5 follow-up calls after meeting. (Scripted)
44% of salespeople give up after one follow-up. (Scripted)
Are they giving up, making excuses for not constantly reaching out? Are they consciously aware of how they come across? Are they spraying instead of engaging? Are they reaching out with the right intent?
Social Media
Sales reps using social selling are 50% more likely to meet or exceed their sales quota. (Liz Gelb-O’Connor)
73% of salespeople using social selling as part of their sales process outperform their sales peers and exceeded quota 23% more often. (Aberdeen)
Do they understand the platform? Are they utilising LinkedIn/twitter and other platforms as another way to engage? Are you as a leader fostering this platform?
